FAQs

W.I.L.L – Frequently Asked Questions

How much does it cost?

Program costs vary, as each participant’s timetable is individually designed based on their NDIS goals, funded supports, needs, and capacity.

All paid supports are delivered in line with the current NDIS Price Guide, and charges are only applied where the support is:

Reasonable and necessary
Directly linked to the participant’s NDIS goals
Appropriately funded within the participant’s NDIS plan

Participants are charged for 1:1 Support Worker hours according to NDIS price limits.

From time to time, we are supported by qualified volunteers (including teachers and other professionals). When volunteers are involved, these sessions are not charged to the NDIS and are provided as optional value-add supports.

Where a support is not funded under an NDIS plan, families may choose to privately fund these optional sessions. Participation is always clearly communicated and entirely optional.

What NDIS supports can be used?

Whole Self Independent Life Learning (W.I.L.L.) is a registered NDIS provider delivering supports across the following registration groups:

0101 – Accommodation / Tenancy Assistance
Skill-building for independent living, home management, and preparation for future housing.

0102 – Assist Access / Maintain Employment
Supports that build work readiness, routines, and confidence for employment or volunteering.

0107 – Assistance with Personal Activities
Individualised support with daily tasks to promote independence and dignity.

0108 – Assist Travel / Transport
Support to build safe and confident community access and travel skills.

0115 – Daily Tasks / Shared Living
Practical support to develop skills for daily living within home and shared environments.

0116 – Innovative Community Participation
Supports that build social confidence, connection, and meaningful community involvement.

0117 – Development of Life Skills
Capacity-building supports for emotional regulation, communication, independence, and social development.

0120 – Household Tasks
Support to learn skills in cleaning, meal preparation, and general household management.

0125 – Participation in Community, Social and Civic Activities
Support to engage in recreational, social, and community-based activities safely and confidently.

0136 – Group and Centre-Based Activities
Structured programs delivered in a supported environment, focused on skill development, confidence, and social connection.

Note: W.I.L.L is not an allied health provider.
We do not deliver clinical therapeutic supports under registration group 0128 (Therapeutic Supports).
Any therapeutic-informed approaches we use are non-clinical and delivered by trained support staff, not health practitioners.

Why are group numbers kept so low?

Many neurodivergent young people experience increased anxiety in group settings. Keeping group numbers small allows us to:

Maintain safety and emotional regulation
Deliver meaningful, goal-focused support
Individualise support rather than using a one-size-fits-all model
Build trust and connection more effectively

Groups are intentionally formed based on participants’ interests, compatibility, and support needs.

Why is the program only for teens?

Our expertise lies in supporting young people through the developmental period spanning approximately 10 to 24 years, a widely recognised age range for adolescence and youth.

By focusing on this stage, supports remain:

Developmentally appropriate
Evidence-informed
Aligned with skills for independence, social participation, education, and future employment

This targeted approach allows us to deliver age-appropriate, meaningful support that prepares young people for adulthood.

Are you a school or teachers?

No. W.I.L.L is not a school and does not replace formal education.

We do have a registered teacher on our team. Their role is to support:

Learning readiness
Routines
Organisation
Engagement
Emotional and behavioural regulation related to learning

Our educational support focuses on capacity building, not curriculum delivery or academic assessment.

Where appropriate and funded, we support participants to engage with their chosen education pathway, including:

Mainstream schooling
Flexible learning
Distance education
Home education
TAFE

Does my child need to be enrolled in school?

Yes. Young people under 16 must be enrolled in an approved education option under Australian law.

Families connected with W.I.L.L use a variety of pathways, including mainstream, specialist, flexible, distance, and home education.

W.I.L.L supports engagement with these pathways through capacity building and routine support, not curriculum teaching.

We also provide in-school support where funded and required.

How do I apply for a place?

Submit an enquiry via our Enquiries Page.
A team member will contact you to discuss suitability, goals, and current capacity.

Due to high demand and our commitment to low ratios, placements cannot always be guaranteed — but we will always explore suitable options with families.

Can my child attend part-time or individual sessions?

Yes. Supports are flexible and individualised.
Participants may attend specific sessions, part-days, or targeted supports based on their goals, support needs, and funding.

Does my child need to be an NDIS participant to access W.I.L.L?

No. NDIS funding is not required.

We also welcome:

Self-funded families
Families waiting for NDIS approval
Families under review
Families choosing to privately fund certain supports

We will guide you through funding options if needed.

Can I visit the day program?

Yes. Visits are welcomed by appointment only, ensuring participants are prepared and the environment remains safe and regulated.

Are you an Allied Health Service?

No.

W.I.L.L is not an allied health or clinical therapeutic service.

We do not provide:

Clinical therapy
Psychological treatment
Occupational therapy
Speech therapy
Behaviour therapy

Our supports are non-clinical, capacity-building, and therapeutic-informed, delivered by trained support workers, youth mentors, and behaviour support implementers.
We collaborate with external clinicians (e.g., Psychologists, OTs, Speech Pathologists, Behaviour Support Practitioners) to ensure alignment and consistency.

For any clinical or diagnostic needs, we encourage families to work with their treating doctors, psychologists, occupational therapists or other registered health practitioners.